Terms & Conditions

Advice and Recommendations

To ensure accuracy, take a photo of the item along with its price tag and item code. Verify that your Sales order matches the price tag/item code.
Salt particles from the sea may cause rust on surface plating, fittings, handles, hinges, varnish, etc.
Furniture surfaces can grow fungus due to humidity or lack of proper ventilation.
The use of plastic material/feet prevents the transfer of humidity from the ground to the furniture base (osmosis).
Keep doors closed to prevent temperature differences that can cause the outer surface to dry faster than the inner surface, resulting in doors twisting or warping.
Timber or board swelling can result from water leakage.
Treat your house against wood termites or bugs if located in infested or prone areas.
Our furniture has been designed for domestic use and for people weighing up to 120 kg only.
Mattresses and beds have different standard sizes in terms of width and length depending on the region of the world where they are sourced.

Quotation are estimates only valid for a maximum of 30 days. Orders are considered accepted by the company only after receiving the down payment.

1. Condition of Sales

Terms used to describe products on invoices are for administrative purposes only.
Verify that the item codes on the price tag match the Sales Order. Kindly take pictures of Pricetag & Products. Items listed on the sales order will be delivered.
Deposits made on order cancellation by the customer are not refundable.
Items ordered will be automatically delivered from the showroom unless otherwise specified.
Orders not collected or delivered within 60 days as from the date of reservation will automatically be canceled, forfeiting all deposits made, and the goods will be put back on sale
Delivery is scheduled after full payment has been made or after credit application approval
Any requests or claims shall be sent in registered writing within 180 days after the Sales Order has been issued after which no request will be entertained
Force Majeure may apply: (i) Delivery delays arising from circumstances beyond the Seller's control. (ii) Obstacles that hinder the completion of work, war, strikes, and lockouts. (iii) COVID and quarantine related. (iv) Price revisions due to currency revaluation, freight charges, customs duty increases, or any other increase beyond the Seller's control. In case of any price alteration, ruling prices will be charged or the order can be canceled
The seller can cancel goods ordered by written notification such as email or sms.
The seller's liability to unsatisfied customers is limited to a refund of deposit made.
Refund in special approved circumstances will be effected within 7 working days by means of the Company's crossed cheque drawn on the customer as mentioned on the receipt. Refund will only be made on presentation of the original receipt to only the customer whose name is listed on the receipt.
Official notices will be sent by SMS on the mobile phone and email provided.
No verbal promises shall be accepted, and any additional instructions or agreements shall be clearly mentioned on the sales order.

2. Terms of Payments

(a) All payments must be cleared prior to delivery, including checks and bank transfers, which take 3 working week days to process.

(b) Goods are sold on a cash basis unless otherwise agreed. Accounts must be settled before delivery. For payment collected on delivery, goods will be unloaded from the lorry only after full settlement is made. The item remains the property of the seller until full and final settlement

3. Terms of Delivery

Our policy of providing free delivery necessitates the grouping of deliveries by region. As a result, we cannot guarantee a specific delivery day or time due to the unknown delivery conditions of the preceding customer. However, urgent deliveries can be collected from our store or an express service delivery can be arranged for a fee at a time that is convenient for you. The first delivery attempt is free of charge. However, for additional deliveries or canceled/failed deliveries, a charge of Rs 1,000 will apply and will be deducted from the deposit.

OUR DELIVERY DEPARTMENT IS REACHABLE ONLY THROUGH WHATSAPP MESSAGE ON +230 5258 6801 (QR CODE)

(a) The Seller is not liable for any narrowness of doors, corridors, and stairs at the buyer's premises. Customers are responsible for all further handling inside the house, and our staff will not move or dismount any existing furniture.

(b) Customers must unpack and check the condition and specifications of the items delivered before signing the delivery note and before the delivery personnel leave their premises. The Seller cannot be held responsible for any defects falling outside of the warranty once the delivery personnel have left.

(c) By accepting delivery, customers imply that the order specifications, such as the type of timber used, construction method, and finish, have been met.

(d) No returns or claims for broken or damaged parts, such as mirrors, fabrics, upholstery, or finishing, will be accepted once delivery has been made.

(e) Customers are responsible for thoroughly checking all components and fittings, such as bolts, nuts, and screws, for goods that are not assembled at their premises.

(f) Furniture such as wardrobes are assembled flat on the floor. Customers should ensure that sufficient room space is available for our staff to unpack and assemble the furniture flat on the floor.

(g) Goods are sold on an ex-store basis, which means that the seller's responsibility ends as soon as the goods leave the store. For free delivery, the seller's responsibility ends when the goods are removed from the delivery van at the buyer's premises.

(h) Goods are delivered to the ground floor or front room of the buyer's house, at which point the buyer must inspect the goods and sign the Seller's delivery note.

4. Warranty & After Sales Service

All Products on an invoice that have been discounted or promotional items, are sold on an 'as is, where is' basis and are not covered by our warranty. Any repairs required for such products will be subject to approval and charges.

We are committed to provide aftersales services and have established a WhatsApp platform for the efficient tracking and resolution of customer complaints. No verbal complaints or complaints made through any other social media platform such as Facebook, TikTok, etc will be entertained. Please note that compliance with this requirement is a prerequisite for sale.

AFTERSALE SHALL BE REPORTED EXCLUSIVELY THROUGH WHATSAPP MESSAGE ON +230 5256 2497 (QR CODE)

(b) After-sale guarantees, if any, are limited to one year from the date of purchase, and no warranty applies if such is specified on the Sales Order.

(c) The guarantee provided only covers the construction method of the product and does exclude wardrobe back panels, glass, mirror frames, handles, locks, foam, upholstery materials such as fabric or leather, plastic parts, surface coatings such as paper, varnish, or lacquer, rust, or damages caused by liquid, insects or molds, damage caused by expansion or contraction such as cracking and warping resulting from changes in humidity levels that are excessively high or low.

(d) No guarantee is provided for (i) materials and timber against woodborers, termites & other insects, (ii) growth of fungus due to climatic conditions (“Moisissure”), (iii) changes of surface, mirrors, varnish, plating of hinges, handles, fittings due to climatic conditions, color fading due to sunlight, wear and tear of covering material i.e. PVC and fabric, (iv) any misuse or use of the product not intended or designed for, (v) any parts other than the gas lift for office chairs, (vi) lighting products including bulbs, (vii) TV brackets and their fittings, (viii) any electrical and electronic parts that come with the furniture.

(e) All after-sale issues will be handled exclusively at the factory located in Riche-Terre. The buyer is responsible for arranging transportation to and from the factory, as all necessary equipment, machinery, tools, materials, and supervision are available on-site. We can provide recommendations for transport contractors to collect and redeliver the goods, and transport fees are to be negotiated directly with them.

(f) Customers who wish to have their repairs done at their residence, whenever possible, must pay a transportation charge at the showroom prior to repairs.

5. Exclusions

The Seller shall not be held liable for: (i) any accidental damages caused to the customer's premises during delivery; (ii) any missing or stolen properties due to customers giving free and unaccompanied access to employees in their premises; (iii) any injuries resulting from customers not supervising the mounting of furniture at their premises, which may become loose later on; (iv) any gifts offered by the Seller, which do not form part of the sale transaction and are subject to change without prior notice and not covered by any guarantee; (v) any drilling and fixing on walls and partitioning; The Seller's liability for any such issues shall not exceed Rs 5,000 per transaction.

6.Arbitation

If you do feel deprived of your right, you are advised to contact either ACIM or the Ministry of Consumer Protection.