4. Warranty & After Sales Service

All Products on an invoice that have been discounted or promotional items, are sold on an 'as is, where is' basis and are not covered by our warranty. Any repairs required for such products will be subject to approval and charges.

We are committed to provide aftersales services and have established a WhatsApp platform for the efficient tracking and resolution of customer complaints. No verbal complaints or complaints made through any other social media platform such as Facebook, TikTok, etc will be entertained. Please note that compliance with this requirement is a prerequisite for sale.

AFTERSALE SHALL BE REPORTED EXCLUSIVELY THROUGH WHATSAPP MESSAGE ON +230 5256 2497 (QR CODE)

(b) After-sale guarantees, if any, are limited to one year from the date of purchase, and no warranty applies if such is specified on the Sales Order.

(c) The guarantee provided only covers the construction method of the product and does exclude wardrobe back panels, glass, mirror frames, handles, locks, foam, upholstery materials such as fabric or leather, plastic parts, surface coatings such as paper, varnish, or lacquer, rust, or damages caused by liquid, insects or molds, damage caused by expansion or contraction such as cracking and warping resulting from changes in humidity levels that are excessively high or low.

(d) No guarantee is provided for (i) materials and timber against woodborers, termites & other insects, (ii) growth of fungus due to climatic conditions (“Moisissure”), (iii) changes of surface, mirrors, varnish, plating of hinges, handles, fittings due to climatic conditions, color fading due to sunlight, wear and tear of covering material i.e. PVC and fabric, (iv) any misuse or use of the product not intended or designed for, (v) any parts other than the gas lift for office chairs, (vi) lighting products including bulbs, (vii) TV brackets and their fittings, (viii) any electrical and electronic parts that come with the furniture.

(e) All after-sale issues will be handled exclusively at the factory located in Riche-Terre. The buyer is responsible for arranging transportation to and from the factory, as all necessary equipment, machinery, tools, materials, and supervision are available on-site. We can provide recommendations for transport contractors to collect and redeliver the goods, and transport fees are to be negotiated directly with them.

(f) Customers who wish to have their repairs done at their residence, whenever possible, must pay a transportation charge at the showroom prior to repairs.

Submit a Ticket